Having a sales training program is key to teaching employees the basics. A significant amount of informing all employees of the sales methodology. Give them enough information as to what you expect from them.Train the employees to interact well with customers. Give them examples of the proper dialogue. Suggest certain open-ended questions to start conversations. Use role-playing methods to train and assist employees.When the employees have been well versed in your sales methods, train them on the products they will offer to the customer. When the employees have been trained in sales methods and your products, make sure that they fully understand return and back order procedures. Inform them of the company policies which regard these items. It will assist them in understanding and communicating these policies to the customer.If these products have extended warranties, make sure that you accurately communicate this to all of your new employees during the sales training session.
Posted in: Other Business | Tags: sales training
Source: http://www.leadtimeconsulting.com/business-finance/other-business/employee-sales-training
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